SERVICE CONTENT
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Pre-Sales Service
Provide professional technical consultation, fully understand your raw material, capacity target, final sizes and site conditions, and then design a reasonable, efficient and cost-effective mobile crushing & screening solution.
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On-Site Installation & Training
Provide door-to-door installation service. Our professional technical team is responsible for on-site installation, commissioning of the whole line and training of your operators to ensure safe, stable and efficient operation from day one.
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After-Sales Support
Provide regular follow-up service, help you optimize daily maintenance and wear parts management, and quickly analyze and solve equipment problems fed back from the site to reduce downtime and keep your production on schedule.
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Complete project solutions and flexible equipment leasing.
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R&D Team
SUHMAN products adopt advanced Austrian technology and are combined with local application experience. We introduce globally trusted core components, focus on high reliability and adapt the design to abrasive stone, hard rock and demanding site conditions.
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Engineering Team
Our experienced engineers provide full project support – process design, layout optimization, on-site commissioning and operation guidance – to help you reach the designed capacity and product gradation as quickly as possible.
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Service Team
We have a complete customer service system to provide all-round and timely support, respond quickly to your questions, coordinate spare parts and field service, and continuously improve your equipment uptime and return on investment.
SERVICE PROCESS
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01.
Consultation & Communication
Provide technical consultation on process flow, equipment configuration, site layout and investment budgeting according to your actual material, capacity and project schedule.
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02.
Tailored Solution
Customize the plant configuration according to your material characteristics, required capacities and final sizes, and provide free layout drawings and construction plans to support your internal decision-making.
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Model Selection
Help you select suitable crushers, screens, conveyors, power units and optional configurations to balance performance, operating cost and future expansion space.
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04.
Installation & Commissioning
Provide on-site installation, alignment and commissioning of the whole line, check key parameters and operating data to ensure that the plant reaches the designed capacity and product quality.
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05.
Spare Parts Service
Supply original spare and wear parts in time, support planned shutdowns and emergency orders, and help you keep the production line running safely and stably.
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Maintenance & Inspection
Provide regular inspection and maintenance guidance, share best practices for lubrication and wear parts replacement, and offer free repair service within the warranty period according to the service agreement.
Stable spare parts supply for continuous production.
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Spare Parts Warehouses
Multiple spare parts warehouses and sufficient stock of critical components ensure safe and stable operation. Fast logistics reduce the risk of unexpected shutdown losses.
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Consumption Assessment
Provide accurate assessment of spare and wear parts consumption, help you prepare reasonable inventory and ensure smooth implementation of your production plan.
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Fast Supply
Rapid supply of high-quality spare parts keeps your production line running continuously, shortens downtime and improves the overall profitability of your crushing project.
AFTER-SALES SERVICE
SUHMAN adheres to the service philosophy of integrity and customer first. Besides high-performance equipment and professional solutions, we provide considerate pre-sales and after-sales technical services – from project consultation, site inspection and sample analysis to solution design, installation, commissioning, operation guidance and maintenance – to help you solve problems in time and keep your plant running reliably for the long term.
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Engineer Team
SUHMAN has skilled and experienced after-salesengineers, who can timely provide satisfactorysolutions to customers.
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Online Support
We will set up a wechat or WhatsApp group for each customer. If you have any questions, you can feedback at any time. We will provide you with uninterrupted service.
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Maintenance Service
We have a professional maintenance team, during the warranty period, we will provide repair services for the damage caused by human causes. The company can repair or replace any problem or damage caused by non-human causes.
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Installation Services
We provide complete installation services for customers regarding site leveling, foundation drawing inspection, construction progress, team planning, installation instruction and commissioning to ensure smooth operation of production lines.
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01 What equipment is recommended for crushing stones with high hardness?We recommend using a combination of jaw crushers, cone crushers, and screening machines, which have high crushing output, good particle size for discharge, and can commonly screen out four types of building aggregates, making screening more efficient.
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02 Does it support customization?Of course, customization is supported. Customers can customize the size of the sieve discharge hole according to their needs for building aggregates. The conventional discharge sizes are 0-5mm, 5-10mm, 10-20mm, 20-35mm.
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03 Whether to recruit distributors or agents?Yes, of course. We sincerely invite you to be our agents.
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04 What is the minimum order quantity(MOQ)?1 unit
Still have questions about service or other issues?
Tell us about your material, capacity and project schedule, and our team will propose a suitable service and support plan. Contact us now and we will reply within 24–48 hours.
Contact Us Now
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